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service

Sales & Marketing / Customer Serivces

Strategic planning

Market research, planning and forecasting​

​Rate analysis and management​

​Establishing the effective B to B business​

​​Maintaining and developing business relationships with customers (improvement loyalty and community)​

​Creating stronger ties to the local market to stimulate cargo traffic​

Developing various service contents​

​Aggressive field sales and promotions​

​​Updating the latest customer information​

​​Attending fairs​

​​Media Advertising : magazines and newspapers​

​Making and distributing giveaways​

​Fam-tour / Seminars / workshops / get-together events

Cargo Sales & Marketing

Marketing planning

​Field sales and telephone sales campaigns

​Regular direct mailings

​Media advertising

​Development of local time tables, flyers, brochures

​CRS and other related distribution (Amadeus negotiated fares filing)

​Market & competitor research / customer surveys

​Use of the present database

​Airlines' database set-up & updates

​Yield improvement through client segment marketing

​Personal contacts with corporate accounts and tour operators

​Intensified field sales approach for key accounts

​Establishment / development of airlines - quality package tour programs

​Direct sales to travel agencies to improve the awareness of the product

​Promotion through specialized corporate travel agency chains and company implants

​Promotion events in cooperation with tourist boards / tour operators / airports etc.

​Participation at trade / consumer fairs

​Fam. trips / educational travel​

Passenger Sales & Services

Dedicated telephone numbers answered as the airline

Helpdesk/Group desk support for local travel agents

Call Centre assistance for passengers

Installation of the airline’s own CRS

Ticketing facilities either via airline’s CRS or BSP

Processing of invoices/local taxation as required

Full TSR reporting plus monthly reconciliation

Handling of customer issues and claims

Signage of the airline within the APG office

Display and distribution of promotional literature

Airport Operation

Aircraft handling supervision

Warehouse cargo handling supervision

Passenger handling

Flight schedule management

Load planning

Ground handling contract

Cargo security screening supervision

Traffic rights, Operational approval & permissions

Crew handling

Training and Audits

Act on airlines’ behalf in dealing with authrities such as K-MOLIT, Customs,

Airport Corp etc